EXCHANGE & RETURN POLICY

At Radhe Krishna Gold and Diamond Jewellery, we believe in maintaining complete transparency in every exchange and return. The following valuation and deduction rules apply to eligible jewellery, subject to the original invoice, product eligibility, applicable taxes, verification, and applicable law.

1. Gold Jewellery

For eligible Gold Jewellery, 100% of the applicable gold value will be considered for both exchange and return.

Deductions:
Making charges and applicable GST will be deducted.

2. Silver Jewellery

Silver Jewellery exchange and return value will depend on the applicable product category recorded in the company’s invoice/product records.

  • 92% Category: 92% of the applicable product value will be considered. Making charges and applicable GST will be deducted.
  • 50% Category: 50% of the applicable product value will be considered. A 50% value deduction, making charges, and applicable GST will apply.
  • 81% Category: 30% of the applicable product value will be considered. A 70% value deduction, making charges, and applicable GST will apply.

For clarity, jewellery falling under the 81% purity silver category will receive 30% of the applicable product value for both exchange and return.

3. Natural Diamond Jewellery

For eligible Natural Diamond Jewellery:

  • Gold: 100% of the applicable gold value will be considered.
  • Diamond: A 30% deduction will apply to the applicable diamond value. Therefore, 70% of the applicable diamond value will be considered.
  • Making Charges & GST: Applicable making charges and GST will be deducted.

The same valuation policy applies to both exchange and return.

4. Lab-Grown Diamond Jewellery

For eligible Lab-Grown Diamond Jewellery:

  • Lab-Grown Diamond: A 30% deduction will apply to the applicable diamond value. Therefore, 70% of the applicable lab-grown diamond value will be considered.
  • Gold: 100% of the applicable gold value will be considered.
  • Making Charges & GST: Applicable making charges and GST will be deducted as per the invoice and applicable policy.

The same valuation policy applies to both exchange and return.

5. General Terms & Conditions

  • All valuations will be calculated with reference to the original purchase invoice and the company’s applicable valuation method on the date of exchange or return.
  • Making charges and applicable GST are non-refundable/non-adjustable to the extent stated in this policy.
  • The valuation of stones, diamonds, lab-grown diamonds, silver, or other components will be based on the details recorded on the original invoice and will be subject to verification.
  • Jewellery must be presented for physical inspection and verification before any exchange or return is approved.
  • Products that are damaged, altered, repaired, modified, missing stones/components, or are otherwise not in acceptable condition may be subject to additional deductions or may be excluded from the policy.
  • Exchange or return eligibility may be subject to the original invoice, product identification, authenticity checks, hallmark/quality verification, and other reasonable verification requirements.
  • Any refund or adjustment will be processed only after completion of the company’s verification process and in accordance with applicable law and the original transaction records.
  • In case of any difference between this policy and a specific written commitment on the original invoice, the terms printed on the applicable invoice/product document will govern, subject to applicable law.
  • The company reserves the right to update this policy from time to time for future transactions. Such updates will not override rights that cannot legally be excluded.

For Radhe Krishna Gold and Diamond Jewellery
Crafting Trust. Celebrating Every Moment.